Facebook Instagram Google

(720) 412-2311

Get an Instant Quote
(720) 412-2311

Majestic Domestics Cleaning Service’s Cleaning Policies in Lafayette, CO

Majestic Domestics is a premiere residential cleaning company based in Lafayette, Colorado and serving Arvada, Boulder, Broomfield, Golden, Louisville, Westminster, Thornton, Longmont, Brighton, Superior, City Park, Washington Park, Cheeseman Park, Commerce City, Northglenn, Erie, Gunbarrel, Central Park and surrounding areas. Our house cleaners can help with a one-time cleaning before or after a party or for recurring cleanings to stay one step ahead of the dust bunnies. Our team love their jobs! We are not your standard cleaning service as we see dirt in places you never even thought of and go far past what most maid services offer. If you want to see your home cleaner than it’s ever been, call us for a customized quote at 720-412-2311!
The Perfect Shine
Cleaning Payment and Cancellation Policies
Payments are due before we start our scheduled cleaning. This guarantees our employees will be compensated for their hard work and time. A cash payment can be made to Natalie Norbut. Personal checks may be accepted on occasion at Majestic Domestics Cleaning Service’s discretion. Make checks payable to Majestic Domestics Cleaning Service. NOTE: For a returned, invalid/non-sufficient Funds (“NSF”) check, there will be a $35.00 fee. (Per incident/NSF check) (Plus any late fees incurred if the issue is not immediately remedied.) For “initial” (Majestic Domestics Cleaning Service’s first-time cleanings), “deep” cleanings, and “move-in/move-out” cleanings, Majestic Domestics Cleaning Service may require a 50% non-refundable reservation fee of 48-72 hours before a scheduled cleaning visit with the balance due, in total, the day of the cleaning visit and before the cleaning service is rendered. There may be other circumstances that may require Majestic Domestics Cleaning Service to charge a 50% non-refundable reservation fee.
Majestic Domestics will accept credit card, debit card, Venmo, and Cash App. Majestic Domestics Cleaning Service will receive payments for Visa, Master Card, Discover, and American Express. Majestic Domestics Cleaning Service will waive the credit card or debit card processing fee. Majestic Domestics Cleaning Service will accept only credit cards for “new” clients. For our regular clients who have worked with Majestic Domestics Cleaning Service for a year or more, we will get both credit and debit cards at our discretion. We will run the client’s credit or debit card 48-72 hours before a cleaning visit. Deposit payment is due before Majestic Domestics Cleaning Service begins the cleaning. (See more information under the cancellation, rescheduling, and policies headings.) Payments by check are due in full on the cleaning day before we begin. Checks may be accepted at our discretion. We cannot have employees waiting for a payment on Majestic Domestics Cleaning Service’s time.
Majestic Domestics requires payment in full before our cleaners begin any service. Late payments are subject to a fee of $50.00. In addition, interest will be charged 10% per year, or the highest allowed under the law, on overdue amounts. Class Act Personal Services reserves all rights available under Colorado law to collect any amounts due and owing, including any attorneys’ fees incurred by Class Act Personal Services in collecting late payments.
To cancel an appointment, a client must give us a phone call and an email. NO text messages are accepted.
The Majestic Domestics Cleaning Service policy for appointment cancellation, re-scheduling, lock-out/no-show fees, and turn-away fees is at the discretion of Majestic Domestics Cleaning Service and is as follows:
  • If a client gives Majestic Domestics Cleaning Service more than a 48-hour business day (Monday-Friday) notice of cancellation and re-scheduling before a scheduled cleaning appointment – There is no fee.
  • Suppose a client gives Majestic Domestics Cleaning Service a 24 48-hour business day (Monday- Friday) notice of cancellation and re-scheduling before a scheduled cleaning appointment. In that case, Majestic Domestics Cleaning Service will charge a non-refundable reservation fee of 25% of the appointment fee. The client forfeits this reservation fee.
  • Suppose a client gives Majestic Domestics Cleaning Service less than a 24-hour business day (Monday-Friday) notice of cancellation and re-scheduling, before a scheduled cleaning appointment. In that case, Majestic Domestics Cleaning Service will charge a non-refundable reservation fee of 75% of the appointment fee. The client forfeits this reservation fee.
  • Suppose a client’s premises are not accessible to the Majestic Domestics Cleaning Service cleaning team at the time of the scheduled cleaning appointment. In that case, Majestic Domestics Cleaning Service will charge a non-refundable reservation fee, equivalent to 100% of the appointment fee. The client forfeits this reservation fee. Majestic Domestics Cleaning Service may be unable to book another client that day. Majestic Domestics Cleaning Service will still need to pay the cleaning technician/s for travel expenses and wages. To avoid this fee, Majestic Domestics Cleaning Service advises clients to leave a key with Majestic Domestics Cleaning Service or place a key in a lock box, etc. Majestic Domestics Cleaning Service would need to be given the lockbox code.
Client shall not contract Majestic Domestics Cleaning employees directly to provide the same or similar services as provided by Majestic Domestics Cleaning. Our employees are bound by contract with us. We spend a lot of time and money training them. Employees become privy to Majestic Domestics ‘ proprietary cleaning methods. Therefore, employees have agreed by contract with Majestic Domestics Cleaning that they will not work independently for our clients or work with our clients through other competing businesses.
If you have a contagious illness, please call us to reschedule a cleaning appointment. Our cleaners have hectic work schedules, and we try to limit absenteeism and the spread of germs to other clients. Absenteeism is very costly to our company. We appreciate your understanding.
Clients may want to be at their house during our first cleaning appointment. However, we request that clients not be at the house for cleanings following our first cleaning. This is safer for you as well as our cleaners, and it enables our cleaners to be more efficient in their pattern of cleaning and timing. Suppose you decide to stay at the house during the day or evening that our Majestic Domestics Cleaning Service cleaners will be cleaning. In that case, you will assume full responsibility, risk, and liability in the case of any injury that you may incur during any cleaning appointment. On a case-by-case basis, Majestic Domestics Cleaning Service will work with you when you need to be at your house. We will work around your needs if circumstances don’t allow you to leave your house. Again, Majestic Domestics Cleaning Service will not be held responsible or liable. Majestic Domestics Cleaning Service is careful to avoid accidents, but we cannot control an occupant’s decisions as they may roam throughout the house. If you stay in the property during a cleaning, we request that you stay away from the areas being cleaned and not walk on damp or wet-mopped floors. By signing this policy agreement, you, the client, agree to assume all risk and all liability in case of injury to you and to all other occupants who come and go or remain in the property while Majestic Domestics Cleaning Service cleaners are cleaning.
For Majestic Domestics Cleaning Service cleaner’s safety concerns, cleaning quality and time efficiency purposes, etc. We will not clean while current construction projects are being done. We can’t work while construction crews are present and when construction is still being done on a property. Majestic Domestics Cleaning Service will clean “post” construction projects.
We do our best to be prompt and meet the indicated cleaning time. Traffic and other clients may affect our schedule. If the scheduled cleaner is going to be more than 30 minutes late, we will make our best effort to contact you. If no arrival time is indicated, the cleaning will be done between 9:00 AM and 5:00 PM, Monday – Friday. We do accept Saturday appointments on occasion. Our cleaners appreciate your flexibility regarding their arrival time.
If one spouse cancels service and the other spouse and kids let our cleaners in to clean, this implies to our cleaners that it is acceptable for us to be there, and payment will be expected.
Prices are based on continuous monthly or biweekly cleaning services; following a break for a month or longer, the first cleaning might be priced as an “initial” cleaning. Initial cleanings cost more because the house requires more time and effort. We will avoid charging an initial cleaning fee when possible. It depends on the condition of the house.
Majestic Domestics Cleaning Service reserves the right to change prices based on cost inflation, competitive conditions, and other factors.
We observe New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day. If a client requests a cleaning on a holiday, and Majestic Domestics Cleaning Service is available to service a client, the fee to perform services will be triple Majestic Domestics Cleaning Service’s usual one-time services fee.
Many Majestic Domestics Cleaning Service clients provide us with spare keys for access to their house. Majestic Domestics Cleaning Service would prefer to get (2) sets of house keys. This allows Majestic Domestics Cleaning Service to retain an extra key if an employee with a key gets ill while working. Also, this would enable Majestic Domestics Cleaning Service access to your home during the cleaning service. The Majestic Domestics Cleaning Service management team would be able to perform unannounced quality control inspections on occasion while the Majestic Domestics Cleaning Service cleaning staff cleans your home.

If a client leaves an access door(s) unlocked, and the keys are left inside or outside the house, this can pose a risk to the client’s house and the Majestic Domestics Cleaning Service cleaning staff. Therefore, we don’t recommend that you do this. We would prefer that our clients give us a “spare” key/s since we are a bonded and insured company. If a client leaves a key/s on the inside or the outside of a locked or unlocked house, then: 1) the client releases Majestic Domestics Cleaning Service from all responsibility and liability that might arise from any damages or theft to the client’s house. 2) Majestic Domestics Cleaning Service will not be held responsible or liable if third parties enter the client’s house before and after the Majestic Domestics Cleaning Service cleaning appointment.

During cleaning appointments, Majestic Domestics Cleaning Service only admits employees to the client’s house. Majestic Domestics Cleaning Service will not assume responsibility for granting third parties’ access to the client’s home during a Majestic Domestics Cleaning Service cleaning appointment.

At the end of a Majestic Domestics Cleaning Service cleaning appointment, Majestic Domestics Cleaning Service will not leave a client’s house access door unlocked.

NOTE: Clients need to make sure that the key/s that is given to Majestic Domestics Cleaning Service fits the door lock properly. If the key/s does not provide the key/s lock mechanism properly, the cleaning staff may think that they locked the door when it actually didn’t lock properly. If the key/s gets stuck inside the lock, Majestic Domestics Cleaning Service will attempt to reach the client. If the cleaning staff needs to wait for some assistance to try and resolve this, then Majestic Domestics Cleaning Service will bill for that “waiting” period at our standard hourly rate. If the cleaning staff is locked out and cannot do the cleaning, then Majestic Domestics Cleaning Service will charge a full cleaning fee for that missed appointment.

Please ensure your house alarm is not set when we enter to clean on our scheduled cleaning day. Or, have your alarm company program a code unique to our company. We can access your property with the code you give us.

NOTE: Our cleaners are instructed to lock the doors and not to allow any unknown person/s inside. This protects you, as well as our cleaner’s safety, while they are cleaning in all areas of your house.
On our cleaning day, please set your house thermostat between 70-75 degrees or 77 degrees maximum. If you cannot do that, please consider leaving ceiling fans on. When our cleaners are cleaning, it gets hot, especially upstairs.
Majestic Domestics Cleaning Service hours of operation are 9:00 AM – 5:00 PM, Monday – Friday. We try to schedule our cleaning appointments in a way that allows for the least travel time. This benefits Majestic Domestics Cleaning Service as well as our clients. No specific cleaning appointment times/hours are guaranteed on the day of the client’s scheduled service. Majestic Domestics Cleaning Service will do our best to give you an approximate time range for our arrival.
All equipment, including electrical equipment, to be used by Majestic Domestics must be in good working order. Please remove any clutter or objects in pathways, etc., that could be a safety hazard for our cleaners. We need a safe working environment in order to do our job well.

NOTE: Any household items/fixtures that are broken in the areas we need to clean could pose a safety concern for our cleaners. Those items or regions may need to be cleaned. Example: If a shower curtain rod is broken, coming apart from the wall, etc., in the shower or tub area, that rod could fall on a cleaner’s head while bending over and scrubbing that area. In this case, if it is deemed a problem, the cleaner may avoid cleaning that shower/tub until it is repaired. Majestic Domestics Cleaning Service will not touch black mold or any hazardous matter.

Sanitizing or disinfecting surfaces in your house:
Majestic Domestics will use both (green and eco-friendly products, along with using more traditional types of cleaning products for those more demanding cleaning tasks.) We use highly rated cleaning products that will clean most effectively and safely as much as possible. We do use sanitizers, and we may use disinfectants in some cases. Majestic Domestics will not make any claims or guarantees that these products will do what they state that they will do. However, we have done a lot of product research and chosen great products. We consider how long these products need to sit on a surface to be effective.
We will not handle animal or human waste material in any cleaning location. Have any such waste cleaned up before we arrive. It could be a biohazard and place our cleaner’s health at risk. In extreme cases, you may need to call a company specializing in removing the waste.
Your pets are members of your family, and we respect that. We love our pets too. However, there is a risk of injuries due to pets being afraid of vacuums, being territorial, or being overly excited. This is a problem for your pet, and it interferes with our productivity, appointment schedules, and our cleaner’s safety. We are entering their territory, your house, and they can become protective and aggressive with outsiders when they may not usually be aggressive. Also, pets can chew on our supplies or ingest a product. Therefore, we request they be placed securely in a cage/kennel away from cleaning areas. Please do this “BEFORE” we enter your house. Pets can dart out the front door as we enter if they are not placed in a secure area. We are cautious and have not had a problem with this, but this is very important as we have several tools and caddies to carry into the house. This policy protects you, as well as our cleaners.

NOTE: For health purposes, we do not pick up pet droppings. This includes cleaning litter boxes and dog kennels.
If you have firearms, we request that you have them stored and locked away before our scheduled cleaning. We will not clean any room/s where firearms are visibly present. Sometimes, we change bedding. Please don’t leave them under pillows or mattresses, which could harm our cleaners.
If an infestation of ants, termites, roaches, fleas, bed bugs, rodents, etc., is found in your house, we will only be able to clean it once the problem has been resolved.
All non-replaceable, one-of-a-kind items of sentimental value, collector’s items, trophies, discontinued patterns, family heirlooms, high-cost crystal China, and ceramic items must be disclosed to Majestic Domestics Cleaning Service. These items cannot be cleaned due to insurance regulations. Majestic Domestics Cleaning Service will not be liable for items not announced or listed on our services checklist or client worksheet. All cash and jewelry must be removed from cleaning surfaces and safely stored. Majestic Domestics Cleaning Service will not be liable for items left out, broken, or damaged due to product wear-and-tear, nor damage to or caused by fixtures that are not adequately secured, such as pictures, mirrors, window treatments, wall coverings, lack of furniture glides for wood floors, lack of scratch covers on the bottom of furniture décor, cabinet-mounted appliances, and household accessories.

Majestic Domestics Cleaning Service will not be liable for damage that is not reported within 24 hours from your last cleaning. Majestic Domestics Cleaning Service will not accept liability for damages directly or indirectly caused by non-standard company products and equipment requested to be used by a client.

If we do not receive prompt notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you, nor will you be compensated for your inconvenience.
Majestic Domestics Cleaning Service will only move furniture to clean if the legs of the furniture have sliders underneath them to protect the floors. Majestic Domestics Cleaning Service will limit moving furniture to two or three smaller pieces. This will be at the cleaning tech’s discretion as to whether or not we can move the furniture that a client requests us to move. Majestic Domestics Cleaning Service’s maximum lifting weight is 30 pounds.

We will not dispose of food, furniture, or other items that are in the way of a move-out or move-in cleaning. If this happens, a $200 charge on top of the hourly rate will be attached to the final cleaning total.
Due to liability issues, we will not use ladders. Majestic Domestics Cleaning Service will only use a one or two-step stool.
Majestic Domestics Cleaning Service will charge a client by the hour if the cleaning techs cannot clean areas that we were asked to clean. Majestic Domestics Cleaning Service cleaning techs can pick up a few items, but we can only spend our time cleaning up a few items that obstruct our ability to clean. If the number of personal items appears to be too much, Majestic Domestics Cleaning Service may decide not to clean some areas and thus avoid charging a client. Majestic Domestics Cleaning Service will attempt to contact a client regarding this issue before services are performed. If Majestic Domestics Cleaning Service cannot reach a client, we will use their sole discretion in deciding whether to proceed with that scheduled service. However, if Majestic Domestics Cleaning Service does proceed with services when a client can’t be reached, the client will be charged by the hour for this task.
Majestic Domestics Cleaning Service is careful in how we care for particular flooring, such as hardwood and laminate floors, etc. We use a “barely” damp microfiber-style mop for floors susceptible to warping. We will not be held liable for water-damaged floors. Majestic Domestics Cleaning Service clients and other cleaning companies may have cleaned those floors also, and either “you or they” may have used sopping wet mops on the floors. The water damage can appear rather quickly or take a couple of years to show up. If you request that our cleaners use more water on any unique flooring, we will still avoid using “wet” mops. We may add more water to the mop head, but we will not be held liable if the floors are damaged. We do use a soft microfiber mop. String and sponge mops have too much water in them, so we avoid using these types of mops. We do use a steam mop on tiled and laminate floors.
If a client requests that Majestic Domestics Cleaning Service use the client’s cleaning products and cleaning tools, we will use your cleaning products. The client will be asked to sign a “free-standing” release from liability form if the client wants Majestic Domestics Cleaning Service to use the client’s own cleaning products and cleaning tools. The client will need to notify us BEFORE the client’s appointment. We will need to know if a client has special situations/considerations that we must be aware and careful of, such as special floor cleaning requirements, the type of finish on walls, sinks, cabinets, countertops, etc. If a client requests that our cleaners use any bleach-based products on the property, it is at the client’s own risk. Majestic Domestics Cleaning Service will not be held liable for any damage. Majestic Domestics Cleaning Service reserves the right not to use any bleach. For our cleaning techs’ safety purposes, they will only use the clients’ cleaning tools if they are in good working condition. If an employee is allergic to a client’s cleaning products, then Majestic Domestics Cleaning Service will use their cleaning products.
In the event that any party institutes any legal suit, action, or proceeding against any other party arising out of or relating to this agreement, the prevailing party in the suit, action, or proceeding shall be entitled to receive in addition to all other damages to which it may be entitled, the costs incurred by such party in conducting the suit, action or proceeding, including reasonable attorneys’ fees and expenses and court costs.
Majestic Domestics Cleaning Service will not be held responsible for paying parking fees and street sweeping fees. If Majestic Domestics Cleaning Service receives a charge for these situations, we will pass the charge on to the client. Please notify Majestic Domestics Cleaning Service regarding any parking fees and street sweeping schedule so we can avoid this inconvenience or charge.
Majestic Domestics Cleaning Service makes every effort to perform a high standard of service. However, if we missed an area by mistake or there is an area that needs to meet realistic expectations, you are required to notify us within 24 hours of service for us to address and correct the problem. Majestic Domestics Cleaning Service will rectify the problem to the best of our ability at your next cleaning visit or sooner if you are a recurring client. If you are an occasional or one-time client, we will schedule an appointment soon. There will be no charge for this. This guarantee is void if the homeowner fixes the problem and then informs us of the dissatisfaction afterward. Refunds will only be issued after properly correcting the problem.
After your initial cleaning, you are assigned a flat rate discount based on how many cleanings you have scheduled. Our rates are based on one cleaning within a four-week period, which is our monthly rate. Every other week is biweekly, and a discount will be attached to that flat rate. Our best pricing is for once-a-week cleaning. If you skip a biweekly cleaning and fail to reschedule within four weeks, a monthly cleaning charge will be applied.
Majestic Domestics Cleaning Service reserves the right to decline services anytime and for any reason.
If a problem arises, all parties agree to arbitration to settle the case: “All disputes arising out of this Agreement shall be submitted to final and binding arbitration. The arbitrator shall be selected by the rules of Arts Arbitration and Mediation Services, a program of Colorado Lawyers for the Arts. If such services are unavailable, the dispute shall be submitted to arbitration per the laws of the State of Colorado. The arbitrator’s award shall be final, and judgment may be entered upon it by any court having jurisdiction thereof.”
(Policies, Prices, and Terms are subject to change.)

Please contact us to learn more about our policies.

(720) 412-2311
Get an Instant Quote
Cleniing Logo

Cleaning Services

Visit Us On

Facebook Instagram Google

Service Areas

Contact Information

(720) 412-2311

majesticdomestics@gmail.com

100 E South Boulder Rd #101, Lafayette, CO 80026

Business Hours

Mon - Fri 9:00 am - 5:00 pm

Content, including images, displayed on this website is protected by copyright laws. Downloading, republication, retransmission or reproduction of content on this website is strictly prohibited.

Terms of Use | Privacy Policy

Get a Quote
(720) 412-2311
Scroll to Top